IMPORTANT LINKS TO IT SERVICES
HelpDesk
Trouble Ticket System

There are CLC machines available for our distant students to access software for their classes. Some reside in specific departments here on campus, as well as in St. Louis at the Engineering Education Center for Missouri S&T . There are also three computers solely for off campus access, here in the offices of IT.

Important: Let us know you need access.  IT will then enroll you in a remote desktop users group and update the machines with the list.

Machines available for remote access at the EEC in St. Louis are:
r-16eeclab.managed.mst.edu
r-17eeclab.managed.mst.edu
r-18eeclab.managed.mst.edu
r-19eeclab.managed.mst.edu
r-20eeclab.managed.mst.edu
r-21eeclab.managed.mst.edu
r-22eeclab.managed.mst.edu
r-23eeclab.managed.mst.edu
r-24eeclab.managed.mst.edu
r-25eeclab.managed.mst.edu
r-26eeclab.managed.mst.edu
r-27eeclab.managed.mst.edu
r-28eeclab.managed.mst.edu
r-29eeclab.managed.mst.edu
r-30eeclab.managed.mst.edu

Machines available for remote access at Missouri S&T are:
rc01aremote.managed.mst.edu
rc02aremote.managed.mst.edu
rc03aremote.managed.mst.edu

They can be accessed from on-campus via remote desktop by anybody who has administrative rights on his/her computer.
From off-campus, a VPN connection is first required. Instructions to set up a VPN connection can be found at:
http://helpdesk.mst.edu/generalinfo/vpnindex.html

Step#1: (whether on-campus or after the VPN is established from off-campus)
go to Start -> Programs -> Accessories -> Communication -> Remote Desktop Utility

Step#2:
In the dialog that pops up, enter the desired machine name as listed above and click Connect.

Be careful as you continue. You may receive a window stating that someone else is logged on. You can boot that person off but we do not recommend it. If access continues to be denied, please contact the VCC at vcchelp@mst.edu.

Step#3:
Enter your Missouri S&T user ID and password and click OK as you would on a campus CLC system. Allow the desktop to come up. (if you get log-in error message, and this is your first time to attempt this, probably you are not a registered user of the " remote-clc-users" group. Fill out a ticket through http://help.mst.edu and request that you be authorized in the "remote-clc-users" group)

EXTREMELY IMPORTANT:
WHEN FINISHED...Until you run the Logoff icon on the desktop or "logoff [username]" from the Start menu, nobody else can use this system, so do NOT close the window using the Disconnect... option in the Start menu or the X in the tab at the top of the window.

OPERATIONAL NOTES:
Differences between a remote session and a local console (being right at the computer):

The first difference is the tab at the top of the window. This tab shows you that you are in a remote session. Clicking the thumb tack will make the tab hide itself until you bring your mouse to the top center of the screen again. Clicking the thumbtack again will 'pin' the tab down.

The tab also contains the system name and three other buttons:

The minimize button will minimize the remote session window so that you can use your own computer again.

The restore button will bring the remote session into a window so that you can use both machines simultaneously.

The X button closes the remote session, but leaves the remote machine locked, the same as if you press Ctrl+Alt+Del and choose Lock Computer. Other users cannot log in if you have done this (unless they are an admin and log you off, but they do not know whether the system is in use or was left locked.)

The second difference is the Start menu. Instead of the Shut Down option, it presents the user with Disconnect and Log Off options. Windows does not present the user with a way to shut down or reboot the system remotely, but choosing the Run... command and entering 'shutdown -r -t 5' will reboot the computer after a 5 second delay. (Obviously, delay is adjustable, just change the number after the -t. Omitting the -t defaults to 30 seconds.) Replacing the -r (think reboot) with -s (think shutdown or stop) will shut down the system, but since these are remote use, we don't want to do that unless we need the system off, for instance for a physical move or hardware repair.

The third difference is that Crtl+Alt+Del will bring up the originating system; the one that the user is physically sitting at. To bring up the Ctrl+Alt+Del screen on the remote system use Ctrl+Alt+End.

If you have any other questions, please don't hesitate to ask.